Privacy policy

Privacy Policy

Last updated: July 15th, 2025

IGNITE ECOMMERCE LLC, doing business as Teravia ("Teravia," "we," "us," or "our"), operates the website tryteravia.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, make a purchase, or interact with us in any way.

By accessing or using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use the Website.

Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide to us when you:

  • Place an order or make a purchase
  • Create an account on our Website
  • Subscribe to our newsletter or marketing communications
  • Enroll in a subscription plan
  • Contact our customer support team
  • Participate in contests, promotions, or surveys
  • Leave a review or testimonial
  • Interact with us on social media

This information may include:

  • Full name
  • Email address
  • Mailing address and shipping address
  • Phone number
  • Payment information (credit card number, billing address)
  • Date of birth
  • Account credentials (username, password)
  • Any other information you choose to provide

Information Collected Automatically

When you visit our Website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device type and identifiers
  • Pages viewed and links clicked
  • Date and time of your visit
  • Referring URL (the website that directed you to ours)
  • Geographic location (based on IP address)
  • Browsing behavior and interaction patterns on our Website

Tracking Technologies

We and our third-party partners use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your activity on our Website. These technologies help us analyze trends, administer the site, track user movement, and gather demographic information.

Cookies: Small data files stored on your device that help us recognize you, remember your preferences, and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Website may not function properly without cookies.

Pixel Tags / Web Beacons: Tiny electronic images embedded in emails or web pages that help us determine whether a message has been opened or a page has been visited.

Analytics Tools: We use third-party analytics services, including but not limited to Google Analytics, to collect and analyze usage data. These tools use cookies and similar technologies to help us understand how visitors interact with our Website.

Information from Third Parties

We may receive information about you from third-party sources, including:

  • Payment processors and fraud prevention services
  • Advertising and marketing partners
  • Social media platforms (if you interact with us through social media)
  • Data analytics providers
  • Public databases and data aggregators

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and fulfill your orders, including shipping and payment processing
  • Manage your account and subscription preferences
  • Communicate with you about your orders, account, or inquiries
  • Send you marketing and promotional communications (with your consent, where required)
  • Personalize your experience and deliver content and product recommendations tailored to your interests
  • Improve our Website, products, services, and customer experience
  • Conduct research and analysis to better understand our customers
  • Detect, prevent, and address fraud, unauthorized activity, and security issues
  • Comply with legal obligations and enforce our terms and policies
  • Administer contests, promotions, and surveys
  • Provide customer support

How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, including payment processing, order fulfillment, shipping, email delivery, marketing, analytics, customer support, and fraud prevention. These providers are contractually obligated to use your information only for the purposes we specify.

Business Transfers: If Teravia is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transition, your information may be transferred as part of that transaction.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, including subpoenas, court orders, or government regulations.

Protection of Rights: We may disclose information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our terms, suspected fraud, threats to the safety of any person, or illegal activities.

With Your Consent: We may share your information for any other purpose with your explicit consent.

Advertising Partners: We may share certain information with advertising and marketing partners, including Meta (Facebook/Instagram), Google, and other platforms, to deliver targeted advertising. This may include hashed email addresses, purchase activity, and browsing data transmitted via tracking pixels and APIs.

Third-Party Services

Our Website may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

We use the following categories of third-party services:

  • Payment Processors: To securely process your transactions
  • Shipping Partners: To deliver your orders
  • Email Marketing Platforms: To send communications and promotional materials
  • Analytics Providers: To understand website usage and improve performance
  • Advertising Platforms: To deliver relevant advertising on other websites and social media
  • Customer Support Tools: To manage inquiries and provide assistance

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

If you request deletion of your account, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it for legal or legitimate business purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption of sensitive data during transmission, secure storage of personal information, regular security assessments, and access controls limiting who can view your information.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability: You may request a copy of the personal information we hold about you.

Correction: You may request that we correct inaccurate or incomplete personal information.

Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

Opt-Out of Marketing: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at help@tryteravia.com. Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders or account.

Opt-Out of SMS: You can opt out of SMS messages by replying STOP to any message we send.

Cookie Preferences: You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your experience on our Website.

Do Not Track: Some browsers offer a "Do Not Track" setting. We do not currently respond to Do Not Track signals, as there is no industry standard for compliance.

To exercise any of these rights, contact us at help@tryteravia.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

  • Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You may request the deletion of personal information we have collected from you, subject to certain exceptions.
  • Right to Correct: You may request correction of inaccurate personal information.
  • Right to Opt-Out of Sale/Sharing: We do not sell personal information in exchange for monetary consideration. We may share personal information with advertising partners for targeted advertising purposes. You have the right to opt out of this sharing.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To submit a request, email help@tryteravia.com with "California Privacy Request" in the subject line. We may need to verify your identity before processing your request.

Nevada Privacy Rights

Nevada residents may submit a request directing us not to sell their personal information. To submit such a request, contact us at help@tryteravia.com.

International Users

Our Website is operated from the United States. If you access the Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Website, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

Children's Privacy

Our Website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child under 18, please contact us at help@tryteravia.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: help@tryteravia.com

Business Name: IGNITE ECOMMERCE LLC