Refund policy

Refund & Return Policy

We believe in standing behind what we sell. Every Teravia purchase comes with our satisfaction promise—a hassle-free refund option for new customers within your first 90 days.

Your 90-Day Satisfaction Promise (New Customers)

Not seeing the results or benefits you hoped for? We get it. Contact our team at help@tryteravia.com within 90 days of your delivery date and we'll issue a full refund. In most cases, you won't need to send anything back.

Details That Matter:

  • Applies exclusively to your first order of a particular Teravia product
  • You're entitled to one refund per product SKU
  • Non-refundable expenses: delivery fees, order processing charges, and any add-on shipping protection you purchased
  • Choosing an item swap instead? That triggers the end of your refund eligibility
  • Orders with multiple items: we may ask for sealed, unopened units to be returned. When we do, we handle return postage ourselves

Autoship Program Refunds

Recurring autoship orders don't qualify for our 90-day promise. However, refund options do exist under these terms:

  • Items must arrive in factory-sealed condition with original packaging intact
  • Return postage is covered by you, the customer
  • Delivery costs cannot be refunded

To request an autoship refund, reach out to help@tryteravia.com with your subscription order number. Processing begins once we receive and verify the returned product.

When You Need to Cancel

Your Cancellation Window: You have 6 hours from the moment you complete checkout to cancel. Beyond that window, we're already getting your order ready to ship—cancellation isn't possible at that stage.

Administrative Processing Fee: Cancellations within the eligible window may carry a $2.00 charge to cover our processing work.

Already Shipped: Once your package leaves our facility, the order can't be cancelled. You'll handle the return process after it arrives at your door.

Receiving Something Wrong or Broken

Arrived Damaged, Defective, or Incorrect: Email help@tryteravia.com right away and let us know what happened. You don't need to ship the damaged item back—we'll dispatch a replacement at no charge.

Want a Different Product: Follow our standard return procedure with your original purchase. We'll confirm the return, and then you can order your replacement.

Understanding Return Shipping

  • You pay for return postage under standard circumstances
  • Special case: multi-item orders approved for return may qualify for pre-paid return shipping if items are unopened (first-time purchases only)
  • Autoship returns: shipping costs are always on you
  • Seasonal or holiday orders follow the same return shipping rules

Starting Your Return

The process is straightforward:

  • Email help@tryteravia.com and include your order ID plus the reason you're returning it
  • We'll send back detailed instructions and, if applicable, a pre-paid return shipping label
  • Use the return address we provide. We may reject returns that weren't pre-approved

Holiday Season Ordering

Peak season means longer processing times. If you're ordering after December 1st and need delivery by a specific holiday, we can't make promises about timing. Order earlier in the season to be safe.

Updates to This Policy

Teravia reserves the right to revise these terms whenever necessary. Updates appear on this page and take effect immediately—no advance notice required.

By Ordering, You Agree

Placing an order with us means you're accepting the terms laid out in this policy. We're committed to fair treatment and standing behind our products.

Have Questions?

Reach out anytime:

Email: help@tryteravia.com