Cancellation policy
Purchase Options & Cancellation
We want you to feel confident in every purchase. Explore our guarantee options, subscription benefits, and cancellation terms below.
One-Time Purchase Guarantee
90-Day Money-Back Guarantee
We're proud of our products. If you're not satisfied with your first purchase of any Teravia supplement, simply contact us at help@tryteravia.com within 90 days of delivery, and we'll refund your full order—no return required in most cases.
Key details:
- Applies only to first-time purchases of a specific product
- Limited to one refund per product type per customer
- Shipping, handling, and optional shipping protection fees are non-refundable
- If you exchange your product, the money-back guarantee no longer applies
Subscription Orders
Recurring subscription orders are not eligible for the 90-day guarantee. However, we accept refunds under the following conditions:
- Unopened items only — we accept returns on sealed products
- Return shipping is your responsibility — we'll provide return instructions
- Shipping costs are non-refundable
To request a refund, email help@tryteravia.com with your order details. Refunds will be processed upon receipt and inspection of the returned product.
Cancellation Policy
Cancellation Window: We understand that plans change. If you need to cancel, contact us as soon as possible. While we work quickly to process orders, we cannot guarantee cancellation once an order enters our fulfillment system. Orders that have already shipped cannot be cancelled.
Restocking Fee: A $2.00 administrative fee may apply to cover processing costs.
Damage & Exchanges
Damaged or Incorrect Items
Receive a damaged, defective, or wrong product? Contact us immediately at help@tryteravia.com. No return needed—we'll send a free replacement at no cost.
Exchanges
To exchange an item, return the original following our refund policy. Once accepted, place a new order for your replacement.
How to Initiate a Return
- Email us at help@tryteravia.com with your order number and reason for return
- We'll respond with return instructions and a return shipping label (if applicable)
- Send your item to the address provided. Unauthorized returns may not be accepted
Seasonal Delivery Notice
Due to high seasonal demand, we cannot guarantee delivery before specific holidays for orders placed after December 1st. Plan ahead to ensure timely delivery.
Terms & Acknowledgment
By placing an order with Teravia, you acknowledge and agree to these terms. We reserve the right to update this policy at any time without prior notice. For questions, reach out to help@tryteravia.com.