Terms of service

Terms of Service

Last updated: July 15th, 2025

Please read these terms carefully before using the tryteravia.com website (the "Service") operated by IGNITE ECOMMERCE LLC ("us", "we", or "our").  ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these terms. If you disagree with any part, you do not have permission to access the Service.

Communications

When you create an account on our service, you consent to receive newsletters, marketing materials, and promotional communications from us. You can unsubscribe from these messages at any time by following the opt-out link or instructions provided in any message we send.

Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to provide certain information relevant to your Purchase, including your payment method, billing address, and shipping information.

You represent and warrant that: (i) you have the legal right to use any payment method(s) in connection with any Purchase; and (ii) the information you supply to us is true, correct, and complete.

We may employ third-party payment processors to facilitate your Purchase. By submitting your information, you authorize us to provide it to these third parties in accordance with our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including product or service availability, pricing errors, description inaccuracies, order errors, or other reasons.

We also reserve the right to cancel your order if we suspect fraud or unauthorized or illegal activity.

Mobile Messaging Program Terms & Conditions

Teravia (hereinafter, "We," "Us," "Our") offers a mobile messaging program (the "Program"), which you agree to participate in subject to these terms and our Privacy Policy. By opting into our Program, you accept and agree to these conditions, including resolving any disputes through binding individual arbitration as detailed below.

User Opt-In: The Program allows you to receive SMS/MMS messages by opting in through enrollment forms. By participating in the Program, you agree to receive autodialed or prerecorded marketing messages at your phone number. You understand that consent is not required to make a purchase from us. Message and data rates may apply, and message frequency varies.

User Opt-Out: To stop participating, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message from us. You may receive a confirmation message. These are the only acceptable methods of opting out. Other methods, including texting different words or asking employees to remove you, are not valid opt-out methods.

Program Description: Users who opt in can expect to receive messages about Teravia supplements, digital programs, new product releases, partner offerings, giveaways, early access deals, special discounts, and other brand-related communications. Messages may include checkout reminders.

Cost and Frequency: Message and data rates may apply. You agree to receive messages periodically at our discretion. Frequency will vary daily, weekly, and monthly.

Support: Text "HELP" to the number you received messages from or email help@tryteravia.com. This email is not an acceptable opt-out method.

MMS Disclosure: The Program will send SMS if your device doesn't support MMS messaging.

Disclaimer: The Program is offered "as-is" and may not be available in all areas or continue to work if your wireless carrier makes product or coverage changes. We're not liable for delays or failures in message delivery. Carriers are not responsible for delayed or undelivered messages.

Participant Requirements: You need a wireless device capable of two-way messaging, a participating wireless carrier, and text messaging service. Not all carriers support this service.

Age Restriction: You must be at least 13 years old to use this Program. If you're between 13 and 18, you need your parent's or legal guardian's permission. By using the Platform, you acknowledge you meet these age requirements and have any necessary parental consent.

Prohibited Content: You agree not to send prohibited content, including:

  • Fraudulent, libelous, defamatory, threatening, harassing, or stalking activity
  • Profanity, obscenity, violence, bigotry, hatred, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
  • Pirated software, viruses, or harmful code
  • Unlawful products or services
  • Protected health information under HIPAA or HITEC
  • Any content prohibited by law in your jurisdiction

Dispute Resolution: Any dispute between you and us, or between you and third-party service providers, will be resolved through binding arbitration in Wilmington, Delaware before one arbitrator, following the American Arbitration Association's Commercial Arbitration Rules. The arbitrator will apply substantive laws of Delaware, without regard to conflict of laws. Within 10 calendar days after the arbitration demand is served, the parties must jointly select an arbitrator with at least 5 years' experience who has knowledge of the subject matter. If parties can't agree, either party may petition the AAA to appoint an arbitrator. The arbitrator's decision is final and binding with limited appeal rights under the Federal Arbitration Act. Each party bears its share of arbitrator and administration fees; the arbitrator may order one party to pay all or part of such fees. The arbitrator can only award attorneys' fees as authorized by statute or contract and has no authority to award punitive damages. You waive any right to seek punitive damages. Arbitration is on an individual basis only—no class arbitration is permitted. Neither party may disclose arbitration details without prior written consent of both parties, unless required by law. If any term is invalid in any jurisdiction, that doesn't affect other terms. If a dispute proceeds in court instead of arbitration, you waive your right to a jury trial. This arbitration provision survives cancellation or termination of your agreement.

Miscellaneous: You represent that you have all necessary rights and authority to agree to these terms and perform your obligations, and nothing contained here will breach any other contract or obligation. The failure of either party to exercise any right won't be deemed a waiver of further rights. If any provision is found unenforceable, it will be limited or eliminated to the minimum extent necessary so the rest remains in full force. Any new features, changes, updates, or improvements to the Program are subject to these terms unless explicitly stated otherwise in writing. We reserve the right to change these terms at any time. Any updates will be communicated to you. You're responsible for reviewing these terms periodically and staying aware of changes. By continuing to participate in the Program after changes, you accept the modified terms.

Subscriptions, Automatic Payments, and Cancellation

When visiting the Website, you may purchase a single product or enroll in Teravia's subscription plan (the "subscription plan") and provide your prior consent to be automatically charged every 28 days (or the period stated at checkout) unless and until you cancel. If you enroll, the enrollment amount will be billed and the product shipped every 28 days (or other selected interval) from your initial enrollment unless you cancel. Prices charged for your subscription are those in effect at the time you're charged every 28 days. You may cancel your subscription at any time. However, you must cancel your next scheduled subscription 24 hours before your next order ships. To cancel, email help@tryteravia.com or log into your account.

IF YOU ARE ENROLLED IN A SUBSCRIPTION AT THE TIME OF PURCHASE AND HAVE PROVIDED A VALID CREDIT CARD OR ALTERNATE PAYMENT METHOD, THAT CARD WILL BE AUTOMATICALLY PROCESSED FOR CHARGES WITHIN OUR BILLING TERMS. ALL SHIPMENTS WILL BE BILLED TO THE PAYMENT METHOD PROVIDED AT ENROLLMENT. TO CANCEL YOUR SUBSCRIPTION, EMAIL help@tryteravia.com OR LOG INTO YOUR ACCOUNT AT ANY TIME.

If you enrolled using a landline or other offline payment method for subsequent shipments, you agree Teravia may contact you at your phone number (including cell phone) with prerecorded messages (including payment information). If you fail to pay for any product or service received, your account may be sent for collection.

Shipping Policy

Orders are typically processed within 1–2 business days and ship from our U.S. fulfillment center. Standard domestic delivery times range from 3–7 business days, depending on location.

We're not responsible for delays caused by couriers, weather, customs clearance, or incorrect shipping addresses provided by you. If your package is marked delivered but you didn't receive it, contact us at help@tryteravia.com.

International customers are responsible for any customs duties, taxes, or import fees assessed by their country.

Return Policy

90-Day Satisfaction Promise (First-Time Purchases Only)

We stand behind every product. If you're not satisfied with your first purchase of any Teravia product, contact us at help@tryteravia.com within 90 days of delivery, and we'll process a full refund—typically without requiring the product back.

Key Details:

  • Applies exclusively to your initial purchase of a specific product
  • You're entitled to one refund per product type as a customer
  • Non-refundable items: delivery fees, order processing charges, and any optional shipping protection you purchased
  • For orders of 2+ units, we may ask for unopened items to be returned. When we do, we cover return postage
  • If you choose an exchange instead, your satisfaction guarantee no longer applies

Autoship Program Refunds

Recurring autoship orders don't qualify for our satisfaction promise. However, refund options exist under these terms:

  • Items must arrive in factory-sealed condition with original packaging intact
  • Return postage is covered by you
  • Delivery costs cannot be refunded

To request an autoship refund, email help@tryteravia.com with your subscription order number. Processing begins once we receive and verify the returned product.

Cancellation Guidelines

Cancellation Timeframe: You have 6 hours from purchase to cancel. Once we start preparing your shipment, cancellation isn't possible.

Processing Fee: Cancellations within the eligible window may carry a $2.00 fee to cover our processing work.

Shipped Orders: Once your package leaves our facility, the order can't be cancelled. You'll handle the return process after arrival.

Problems with Your Order

Items That Arrived Damaged, Defective, or Wrong: Let us know immediately at help@tryteravia.com—don't worry about shipping it back. We'll get a replacement out to you right away, free of charge.

Swapping Your Product: Want a different item? Return the original following our standard return process. Once we approve it, place a fresh order for what you'd like instead.

Return Shipping Details

  • You pay for return postage under standard circumstances
  • Exception: Multi-item orders approved for return may qualify for pre-paid return shipping if items are unopened (first-time purchases only)
  • Autoship returns: shipping costs are always on you
  • Seasonal or holiday orders follow the same return shipping rules

Starting Your Return

The process is straightforward:

  • Email help@tryteravia.com and include your order ID and reason for return
  • We'll send back detailed instructions and, if applicable, a pre-paid return shipping label
  • Use the return address we provide. We may reject returns that weren't pre-approved

Holiday Season Ordering

Peak season means longer processing times. If you're ordering after December 1st and need delivery by a specific holiday, we can't make promises about timing. Order earlier in the season to be safe.

Availability, Errors, and Inaccuracies

We constantly update product and service offerings. We may experience delays in updating information on the Service and in our advertising. Information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable, and we cannot guarantee the accuracy or completeness of any information. We reserve the right to change or update information and correct errors, inaccuracies, or omissions at any time without prior notice.

Contests, Sweepstakes, and Promotions

Any contests, sweepstakes, or other promotions (collectively, "Promotions") made available through the Service may be governed by separate rules. If you participate in any Promotions, please review the applicable rules and our Privacy Policy. If Promotion rules conflict with these Terms, the Promotion rules will apply.

Content

Our Service allows you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You're responsible for the Content you post, including its legality, reliability, and appropriateness.

By posting Content on or through the Service, you represent and warrant that: (i) the Content is yours (you own it) and/or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) posting your Content doesn't violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.

You retain all rights to any Content you submit, post, or display on or through the Service and are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts. By posting Content, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You agree this license includes the right to make your Content available to other users, who may also use your Content subject to these Terms.

Teravia has the right but not the obligation to monitor and edit all Content provided by users.

Content found on or through this Service is the property of Teravia or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or personal gain, without our express advance written permission.

Accounts

When you create an account with us, you guarantee you're above 18 years old and that the information you provide is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in immediate termination of your account.

You're responsible for maintaining the confidentiality of your account and password, including restricting access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether with our Service or a third-party service. You must notify us immediately upon becoming aware of any security breach or unauthorized use of your account.

You may not use a username that belongs to another person or entity, that's not lawfully available for use, or that's subject to any rights of another person or entity without appropriate authorization. You may not use a username that's offensive, vulgar, or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes on the copyright or other intellectual property rights ("Infringement") of any person or entity.

If you are a copyright owner or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to help@tryteravia.com with the subject line: "Copyright Infringement" and include a detailed description of the alleged Infringement as detailed below.

You may be held accountable for damages (including costs and attorneys' fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through the Service on your copyright.

DMCA Notice and Procedure for Copyright Infringement Claims

You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

  • An electronic or physical signature of the person authorized to act on behalf of the copyright owner
  • A description of the copyrighted work that you claim has been infringed, including the URL where the work exists or a copy of the work
  • Identification of the URL or other specific location on the Service where the infringing material is located
  • Your address, telephone number, and email address
  • A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
  • A statement, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf

You can contact our Copyright Agent via email at help@tryteravia.com

Intellectual Property

The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of Teravia and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by Teravia. Teravia has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Teravia shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Indemnification

You agree to defend, indemnify, and hold harmless Teravia and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms; or c) Content posted on the Service.

Limitation of Liability

In no event shall Teravia, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Teravia, its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure, or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Delaware, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Arbitration & Class Action Waiver

EXCEPT WHERE PROHIBITED BY LAW, YOU AGREE THAT ANY CLAIM THAT YOU MAY HAVE AGAINST TERAVIA, OR ITS PARENTS, SUBSIDIARIES, AFFILIATES, OWNERS, EMPLOYEES, AND/OR REPRESENTATIVES, MAY ONLY BE PURSUED AND BROUGHT IN FINAL AND BINDING CONFIDENTIAL ARBITRATION. YOU ACKNOWLEDGE AND AGREE THAT YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY. YOU AGREE THAT YOU MAY ONLY BRING A CLAIM IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF (LEAD OR OTHERWISE) OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. YOU FURTHER AGREE THAT THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

This arbitration provision sets forth the terms and conditions of our agreement to final and binding confidential arbitration and is governed by and enforceable under the Federal Arbitration Act (the "FAA"), 9 U.S.C. §§ 1-16, as amended. In the event you elect to proceed with binding arbitration, you shall provide written notice to Teravia by registered or certified mail and shall describe in such notice, with reasonable particularity, the nature and basis of such claim and the total amount of the claim. The written notice shall be sent to the address provided on our website. If the parties are unable to resolve the dispute arising from the claim by good faith negotiations within the thirty (30)-day period following receipt of the written notice, either party may initiate binding arbitration pursuant to the terms and conditions set forth herein.

The arbitration will be governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA") and will be administered by the AAA. If the AAA is unavailable or refuses to arbitrate the parties' dispute for any reason, the arbitration shall be administered and conducted by a widely-recognized arbitration organization that is mutually agreeable to the parties, but neither party shall unreasonably withhold their consent. The AAA Rules are available online at www.adr.org. Unless otherwise agreed, the arbitration shall take place in Wilmington, Delaware, but may proceed telephonically in the event the total amount of the claim does not exceed $2,500 U.S. dollars (if the claimant so chooses).

Separate and apart from the agreement to arbitrate set forth above and to the extent permitted by law, you hereby independently (i) waive any right to bring or participate in any class action against Teravia and (ii) acknowledge that this class action waiver is material and essential to the arbitration of any disputes between the parties and non-severable from the agreement to arbitrate claims.

Reselling

Reselling products online is restricted to business websites only. For example, if company "Seller A" owns reselling platform www.sellerplatform.com, they may only resell on www.sellerplatform.com and must adhere to our minimum advertised pricing policy.

No third-party reselling (Amazon, eBay, etc.) is permitted under any circumstance. Failure to comply will result in permanent ban from Teravia products. A cease and desist will be sent within 24 hours of notification and lack of compliance. If there is lack of compliance after the cease and desist is sent, legal action may be pursued promptly thereafter without further notice pursuant to applicable Delaware state law and local courts against the offending party.

Contact Us

If you have any questions about these Terms, please contact us at help@tryteravia.com